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A SecureHeat Cover plan is designed to give you peace of mind when it comes to your home plumbing, heating and electrics*. Our Bronze, Silver and Gold plans cover the following:

• Boiler Breakdowns 
• Boiler Repairs   
• Boiler Service  
• Gas Fire Service  
• Gas Hob Service  
• Gas Pipework 
• House Plumbing  
• Heating Breakdowns 
• Heating Repairs    
• Cylinder Leaks 
• Cylinder Repairs   
• Pipework Leaks 
• Pipework Repairs  
• Control Repairs  
• Central Heating Pump Repairs 
• Internal Drains  
• Internal Waste Pipes  
• Tap Repairs 
• Electrics*

*Electrics are covered on our Plumbing, Heating and Electrics plans only.

A SecureHeat Cover plan does not cover the following:

• Accidental damage
• External drains
• Excessive sludge
• Excessive scale

A call out includes both emergency and maintenance visits. If you have an urgent or non-urgent issue with your plumbing, heating or electrics* you can call our team on: 0118 327 4020. 

*Electrics are covered on our Plumbing, Heating and Electrics plans only.

On our Silver and Gold plans, all materials and parts needed to resolve the issue​ are included, up to a set amount outlined on your plan. Any cost of materials exceeding this amount will be charged at the going rate.

With SecureHeat Bronze you have 5 call outs with no excess to pay. Once they have been used, you will need to pay £65+VAT for an engineer to attend.  With Silver & Gold cover, there are no excess call outs fees.

Your annual service covers all gas/oil appliances to be serviced, checked for wear and tear and certificated in the form of a CP12 for gas and CD11 for oil. These certificates are a legal requirement if you’re selling your property or letting it out. They are also recognised with all manufacturers for any warranty that you may have.  

Yes, we cover all internal drains, whether it’s a bath, toilet or sink.

Once you have signed up for a SecureHeat cover plan, you can login and book an appointment via your online customer portal using the ‘My Account’ tab. Alternatively, you can call our friendly team on 0118 327 4020 to book a call out or service.

Your SecureHeat cover starts as soon as you sign up. However, there is a 14-day period where you cannot make a repair request. This is to prevent any pre-existing issues.

At the end of your contract, you will automatically roll onto a new 12-month contract. Before your renewal, you will receive an email to inform you of any changes to your contract. In the last month of your contract you can log in to My Account at any time and cancel your subscription renewal. 

Yes – you will still need to sign up on our website as a Pay as You Go customer, but following this, you can give us a call on 0118 327 4020 or fill out our contact form, to get an appointment booked in. This will then be chargeable on completion.

After signing up through our website, you will receive a confirmation of order and a welcome email with a link to book in your first annual service if required. This email will also include the login details you set for your online customer portal.

Following this, you will be able to use the customer portal to manage your subscription and book in any appointments that you need.

Yes, when you sign up via the website – you will be asked to set up login details. This will give you access to your online portal, where you can manage your subscription and access our diary in order to book work in online under the ‘My Account’ tab. 

We respond to callouts within 24hrs for bronze plan customers, within 12hrs for silver plan customers and within 4hrs for gold plan customers.

Yes, we will service and repair any boiler, provided parts are still available and it was in good working order when you join us.

If you move house, you will be able to take the cover with you, so long as it is within our service area. We will adjust the price up or down to suit your new house.